Articles FAQs

Updated 5 months ago by Wesley Faulkenberry

What are Articles?

The Article Tool is used to update, share information, and act as an overall knowledge tool for a first-time user. An article should be detailed, impactful, and brief, but efficient in drawing attention to exactly what the user is looking to understand.

How do I create an Article?

Articles can be created easily with our WYSIWYG Editor or integrated with your own existing knowledge base.

Read more about creating and integrating articles here.

What integrations are available for Articles?

We offer integrations to a variety of leading knowledge base solutions including:

  • Confluence
  • Freshdesk
  • HelpDocs
  • Salesforce Help Center
  • ServiceNow
  • Zendesk
  • ...and more to come!

Do integrated Articles update automatically?

Yes, Articles integrated from your knowledge base automatically update on a daily basis (every 24 hours).

Can I force an Article sync?

You can! Read about to how to sync Articles manually here.

Can Article content be searchable or only their titles?

At this time only Article titles are searchable, not their content.

How Did We Do?