Simpo Plus Glossary and Keywords

Updated 2 weeks ago by Wesley Faulkenberry


This document defines keywords that appear on the Simpo Plus platform. This list will be updated as the Simpo Plus platform grows and evolves!

Term

Definition

UCID

Unique Customer ID is the unique identifier assigned to each instance of Simpo Plus

UUID

Unique User ID is the unique identifier assigned to individual users of Simpo Plus

Search Bar

The Simpo Plus Search Bar is launched from the Simpo Plus widget. A tool that users interact with in order to access the information they are looking for. Acts as a knowledge repository for all user-accessible content.

Read more about the Search Plus Bar here.

Segments

Segments on Simpo Plus are used to target specific types of users and can be applied to all of the Simpo Plus Tools.

Read more about Segments here.

Announcements

An Announcement is a Simpo Plus Tool that can be created in order to notify users of product changes or any other new updates. Announcements are built to only appear once per user. 

Read more about Announcements here.

Survey

The Survey Tool is used when customers want to capture real-time feedback on a variety of questions such as Rating, Long and Short-form text, Multiple Choice, and NPS

Read more about Surveys here.

NPS

The NPS Simpo tool is based on the Net Promoter Score framework. The NPS tool is built to only appear once per user.

Read more about NPS here.

Walkthroughs

Walkthroughs are used in order to give the user a real-time step-by-step guide for competing processes or to learn more about a system.

Read more about Walkthroughs here.

Articles

Articles on Simpo are used to provide the user with support documents to answer any questions they may have.

Read more about Articles here.

Tickets

The Ticket Tool lets users contact you instantly via a configurable form that can integrate with many of your favorite solutions.

Read more about Tickets here.

Taskslists

Our Taskslists lets you create a list of tasks for your user to complete.

The Taskslists touch can be used to create a checklist for training purposes, improving conversion rates of free users to paid, or speeding product adoption.

Read more about Taskslists here.

User ID

Simpo Plus allows customers to pass-in specific User IDs in order to track user behavior and interactions with the system.

Searches

Searches are the specific action taken by a user when interacting with the Simpo Search Bar. Each time a user interacts with the Simpo Search Bar this is counted as a “search”

% of Users are using Simpo Plus

This metric tracks the total number of users and gives you the percentage of how many of those users are using Simpo Plus.

Feedback

Simpo Plus Feedback is available to every end-user than interacts with a Simpo Plus Tool. After interacting with the Simpo Plus Tool, the end-user is prompted with the option to leave positive or negative feedback. If they select negative feedback, the end-user is then able to leave a more detailed reason why they provided negative feedback.

Average Search Duration

This metric calculates the average time spent by a user while they are searching on the Simpo Plus Search Bar. This is an indicator for knowing if your users can find what they are looking for. 

Searches Without Choice

This metric calculates how often a user interacts with the Simpo Plus Search Bar and doesn’t select an option. This is an indicator that users are looking for help and not finding it. 

Returning Users

This metric calculates the total number of users who have interacted with Simpo Plus and then returned for assistance. This metric can give you insight into if users find the Simpo Tools helpful. 

Full URL

The Full URL is the entire URL for your web application that will have the instance of Simpo Plus. The Full URL is needed in order to ensure the Simpo Widget is running on the correct web application and this is part of the Simpo Plus Installation process. An example of our Full URL is https://www.simpo.com/

Base URL

The Base URL is the direct URL for your web application that will have the instance of Simpo Plus. The Base URL is needed in order to ensure the Simpo Plus Widget is running on the correct web application and this is part of the Simpo Plus Installation process. An example of our Base URL is simpo.com. You have the option to list multiple URLs on your Simpo Plus account's Configuration Page.

Triggers

Triggers are an extremely powerful tool that allows you to enhance Who, Where, and How Often you publish a specific Simpo Plus Tool to your end-users. Triggers give you more control and flexibility over your Audiences and how you interact with your end-users. With Triggers, you can now create seamless user journeys and empower your end-users through in-app learning.

Read more about Triggers here.

Widget

Known as the Simpo Plus "Widget". The Widget is located in the bottom-righthand corner wherever Simpo Plus is installed. Clicking on the Widget opens up Quick Search for end-users where the rest of Simpo Plus's tools can be accessed.

Read more about the Widget here.

Launchpad

The Launchpad is found within Simpo Plus Search. The Launchpad is the suggestions offered to users before there is input into Quick Search.

Read more about the Launchpad here.

Parameters

Parameters (now called Traits) are fields you send to Simpo Plus from your product about your users. They are the “adjectives” that describe your users. Examples include things like Name, Email Address, Company, Role, Created Date, etc.

Read more about Parameters here.

QBRs

QBRs, or Quarterly Business Reviews, are regular meetings between Simpo Plus and the customer's team to discuss Simpo Plus's roadmap, review progress on current goals, suggest best practices, and set objectives for the following quarter.

MAUs

MAUs, or Monthly Active Users, is the number of users who utilize the customer's platform (and loads Simpo Plus) at least once during the month.

WYSIWYG (wiz-ee-wig)

Also known as 'What You See Is What You Get.' WYSIWYG s a term that is used to describe some features of Simpo Plus, namely the Editor Bar, and their ability to build/modified with a visual interface.

Editing Bar

The Editing Bar is found on the Content Tab of many of Simpo Plus's tools. There, you can modify the text of any content you have created.

Read more about the Editing Bar here.

Builder Bar

The Building Bar is found at the bottom of the window when creating Walkthroughs. There, you can add or delete steps, change settings, and save your work.

Read more about the Builder Bar here.

Traits

Traits, previously called Parameters, are characteristics about end-users that are passed into Simpo to create segments. Some examples of Traits could include plan type, customer account name, and role.

Activities

Activities are events based on user-behavior in your product that is passed into Simpo Plus to create a Trigger. For example, a user uploads a document (Activity) and a Simpo Announcement appears to guide the user to the next step (Trigger).

Are we missing an important term? Let us know at support@simpo.io!


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