Frequently Asked Questions (FAQ)

Updated 4 weeks ago by Wesley Faulkenberry


Simpo Plus 101

What is Simpo Plus?
Our mission is to simplify software.

As organizations attempt to gain efficiencies and increase revenue, new applications are constantly being deployed. However, getting end-users to use them is difficult since people naturally resist change.

Simpo Plus is an ideal platform for SaaS teams to lead users through their entire product journey with success.

Simpo Plus overlays on any SaaS product, and with targeted communication, it guides users to the next step in their journey.

It means creating tools that take away complexity and make software easy to start and easy to use on a daily basis.
There are three key features of software that we value: simplicity, ease of use, and fun.

Read more about Simpo Plus here.
What is digital adoption?
Digital adoption means achieving a state in which users gain the ability to use digital tools as they are intended and to the fullest extent. Achieving digital adoption can help drive revenue, reduce churn, and boost productivity.

Read more about how Simpo Plus drives digital adoption here.
When was Simpo Plus founded?
Simpo Plus was founded in June 2016.
Where is Simpo Plus located?
We are headquartered in Tel Aviv.
Where are your servers located?
Our servers are located in the EU.
What tools does Simpo Plus offer?
We offer a portfolio of fully customizable tools that can be tailored for specific audiences and users. None of our tools require coding or engineering help to utilize. Currently, Simpo offers unlimited access to:

Quick Search Bar
Announcements
Articles
Taskslists
Walkthroughs
Tips
Launchers
Who are Simpo Plus's customers?
Simpo Plus has a variety of customers from a range of industries spanning Fortune 100's to growing startups! Read more about some of our customers here.
Is Simpo Plus for internal or external applications?
Simpo Plus is designed to benefit your external / customer experience.
Read more about our customers here.
Does Simpo Plus run a simulation of my product or the actual experience?
Simpo Plus runs on the live version of your product! When users are learning or onboarding with Simpo Plus, they are taking real actions within your platform. We have found this to be a more effective and engaging experience compared to a simulation.
Where can Simpo Plus be installed?
Simpo Plus can only be installed on web applications.
Do I need my developers to use Simpo?
Developers are only needed for the initial installation of Simpo Plus and when configuring parameters.
Can Simpo Plus integrate with my other tools?
Yes! Simpo Plus is able to integrate seamlessly with all of your other software solutions. We can integrate directly into your existing knowledge base to allow for immediate, in-app access to all of your support articles. We also integrate directly into any support channels you may already be using like Zendesk, Slack, Salesforce, and more.
How does Simpo Plus compare to other digital adoption solutions?
Some of the comparisons we hear from our customers include: faster to implement, less maintenance, less expensive, and stronger support. In addition, while many of our competitors designed products for the user onboarding stage, Simpo Plus has a toolset designed for the entire customer lifecycle.

Read more about our product here.
Does Simpo Plus have a free trial?
Yes, we do! You can request it here.

Simpo Plus Features


What are some of the benefits of using Simpo?
Benefits of using Simpo include reduced support tickets, reduced churn, faster onboarding.

Read about all of our benefits here.
Can I customize Simpo Plus?
Yes! Simpo Plus can be fully customized to match your branding.
What analytics does Simpo Plus offer?
Our analytics are centered around the usage of Simpo Plus and it's Tools.

Read more about our analytics here.
Do you support messaging with end-users?
Yes! With our Announcement capabilities, you can send the correct message to the correct user, at the correct place, at the correct time (whew)!
Does Simpo Plus have user segmentation?
Yes, our segmentation tools allow you to control the "Who, Where, and When" of content.

Read all about Segmentation here.
Do you offer a chatbot?
No, though we integrate with many chat solutions. Reach out to us at support@simpo.io to learn how Simpo Plus could integrate with your favorite chat solution.
Do you support NPS or Survey reporting?
Yes, we support both.

Read more about Survey & NPS here.
Does Simpo Plus have an open API?
Not at this time.

Installation/Implementation


How do I install Simpo Plus?
You can read through the installation steps via Installing Simpo Plus.
How fast can Simpo Plus be implemented?
Quite fast! Simpo Plus has an average implementation time of 21-30 days.
What is Simpo Plus's technical footprint?
Simpo Plus's technical footprint is very lightweight. We load asynchronously to your product to minimize impact!
Want more information? Send us a message at support@simpo.io
Do you work on native desktop apps?
Not at this time. Simpo Plus was designed to function on web-based applications.
What browsers does Simpo Plus support?
Simpo Plus supports all modern browsers.

Read more about our requirements here.
Does Simpo Plus work in an offline environment?
No, Simpo Plus requires an internet connection to function.
Do you support multi-language?
Yes, the hardcopy of the platform supports multiple languages.

Read more about the different languages we support here.
What other software pairs well with Simpo?
Simpo Plus is designed to integrate out-of-the-box with many of your favorite tools. To get the most out of Simpo Plus, we recommend the following software stack:
CRM (Salesforce)
Knowledge Base (Helpdocs, Zendesk, Confluence)
Ticketing (Slack, Zendesk)
Business Intelligence (Mixpanel, Heap)

Security


Are you SOC-II compliant?
Yes, we are! We are also GDPR and CCPA compliant.
Does Simpo Plus collect user information?
Yes, we collect user data when they interact with Simpo Plus Tools.
Examples of this data: searches made with Simpo Plus, feedback on Simpo Plus Tools, and time spent viewing search results.
By default, no other user data (name, emails, location, etc.) is collected by Simpo Plus.

Pricing/Plans


Do you have non-profit pricing?
We do not offer non-profit pricing at this time.
Can I white-label Simpo?
You can! Ask about it to our services team at support@simpo.io
What kind of case studies do you have?
Find our most recent case studies here!
What is the MAU sessions calculation?
The period of time a user is active on your site or app. By default, if a user is inactive for 30 minutes or more, any future activity is attributed to a new session. Users that leave your site and return within 30 minutes are counted as part of the original session.

More Questions?


Don't see an answer that should be here? Send us a message at support@simpo.io

Ready to give Simpo a try? Sign up for a free trial account here!

Want to learn more about Simpo? Check out our Glossary here.


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