Frequently Asked Questions (FAQ)

Updated 1 month ago by Wesley Faulkenberry


Simpo 101

What is Simpo?
We’re on a mission to make software simple.

Organizations are constantly deploying new applications to enable efficiency gains and drive revenue. However, getting end-users (such as store associates) to utilize them isn’t easy because people naturally resist change.

Simpo provides a purpose-built platform for SaaS teams to drive success at every step of the user’s product journey. 

Simpo overlays on any SaaS product and with targeted communication plays, you nudge users to the next natural step in the journey.

That means creating tools that automate away complexity and make software easy to get started and easy to use – every day. We believe in three key pillars: software should be simple, software should make work easy, and software should make work fun.

Read more about Simpo here.
What is digital adoption?
Digital adoption means achieving a state in which users gain the ability to use digital tools as they are intended and to the fullest extent. Achieving digital adoption can help drive revenue, reduce churn, and boost productivity.

Read more about how Simpo drives digital adoption here.
When was Simpo founded?
Simpo was founded in June 2016.
Where is Simpo located?
We are headquartered in San Francisco, with offices in Tel Aviv.
Where are your servers located?
Our servers are located in the USA.
What tools does Simpo offer?
We offer a portfolio of fully customizable tools that can be tailored for specific audiences and users. None of our tools require coding or engineering help to utilize. Currently, Simpo offers unlimited access to:

Quick Search Bar
Announcements
NPS
Articles
Walkthroughs
Surveys
Shortcuts
Support Ticketing
Who are Simpo's customers?
Simpo has a variety of customers from a range of industries spanning Fortune 100's to growing startups! Read more about some of our customers here.
Is Simpo for internal or external applications?
Both! Our customers have used us to great success on both internal and external-facing applications.

Read more about our customers here.
Does Simpo run a simulation of my product or the actual experience?
Simpo runs on the live version of your product! When users are learning or onboarding with Simpo, they are taking real actions within your platform. We have found this to be a more effective and engaging experience compared to a simulation.
Where can Simpo be installed?
Simpo can be installed on both web and mobile applications. Check out our feature availability here.
Do I need my developers to use Simpo?
Developers are only needed for the initial installation of Simpo and when configuring parameters.
Can Simpo integrate with my other tools?
Yes! Simpo is able to integrate seamlessly with all of your other software solutions. We can integrate directly into your existing knowledge base to allow for immediate, in-app access to all of your support articles. We also integrate directly into any support channels you may already be using like Zendesk, Slack, Salesforce, and more.
What is SimpoCare?
SimpoCare is a feature available to all of Simpo's customers and is designed to help drive the most value from our solution. With SimpoCare users can expect:
• A private Slack channel for questions and best practices
• A dedicated Customer Success team member
• Regular check-ins and QBRs to set goals and measure progress

Read more about SimpoCare here.
How does Simpo compare to other digital adoption solutions?
Some of the comparisons we hear from our customers include: faster to implement, less maintenance, less expensive, and stronger support. In addition, while many of our competitors designed products for the user onboarding stage, Simpo has a toolset designed for the entire customer lifecycle.

Read more about our product here.
Does Simpo have a free trial?
We do! You can find it here.

Simpo Features


What are some of the benefits of using Simpo?
Benefits of using Simpo include reduced support tickets, reduced churn, faster onboarding.

Read about all of our benefits here.
Can I customize Simpo?
Yes! Simpo can be fully customized to match your branding.
What analytics does Simpo offer?
Our analytics are centered around the usage of Simpo and it's Tools.

Read more about our analytics here.
Do you support messaging with end-users?
Yes! With our Announcement capabilities, you can send the correct message to the correct user, at the correct place, at the correct time (whew)!
Does Simpo have user segmentation?
Yes, our segmentation tools allow you to control the "Who, Where, and When" of content.

Read all about Segmentation here.
Do you offer a chatbot?
No, though we integrate with many chat solutions. Reach out to us at support@simpo.com to learn how Simpo could integrate with your favorite chat solution.
Do you support NPS or Survey reporting?
Yes, we support both.

Read more about Survey & NPS here.
Do you offer A/B testing?
Not yet, but this functionality is on our product roadmap for the first half of 2021!
What kind of support do you offer?
We are proud to offer SimpoCare to all of our customers.

Read more about SimpoCare here.
Does Simpo have an open API?
Not at this time.

Installation/Implementation


How do I install Simpo?
ht foot-print digital adoption platform to help all facets of your product. You can read through the installation steps via Installing Simpo.
How fast can Simpo be implemented?
Quite fast! Simpo has an average implementation time of 21-30 days.
What is Simpo's technical footprint?
Simpo's technical footprint is very lightweight. We load asynchronously to your product to minimize impact!

Want more information? Send us a message at support@simpo.com.
Do you work on native desktop apps?
Not at this time. Simpo was designed to function on web-based applications.
Does Simpo work on mobile applications?
Yes, Simpo has a mobile SDK.
What browsers does Simpo support?
Simpo supports all modern browsers.

Read more about our requirements here.
Does Simpo work in an offline environment?
No, Simpo requires an internet connection to function.
Does Simpo work with React Native?
Yes, Simpo Mobile can work with React Native via our JS snippet.
Do you support multi-language?
Yes, the hardcopy of the platform supports multiple languages,

Security


Are you SOC-II compliant?
Yes, we are! Read more about our security here.
Does Simpo collect user information?
Yes, we collect user data when they interact with Simpo Tools. Examples of this data: searches made with Simpo, feedback on Simpo Tools, and time spent viewing search results. By default, no other user data (name, emails, location, etc.) is collected by Simpo.

Pricing/Plans


Can we buy separate features?
Currently, Simpo is only available as an all-in-one platform.

Read more about our pricing here.
Do you have non-profit pricing?
We do not offer non-profit pricing at this time.
Can I white-label Simpo?
You can! Ask about it in the custom pricing tier.

Read more about our pricing here.
What kind of case studies do you have?
Find our most recent case studies here!
Do I have to pay for additonal admin seats?
Currently, you can add additional team members at no cost. However, we recommend having no more than five admin seats per account.

More Questions?


Don't see an answer that should be here? Send us a message at support@simpo.com.

Ready to give Simpo a try? Sign up for a free trial account here!

Want to learn more about Simpo? Check out our Glossary here.


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