Walkthrough FAQs

Updated 9 months ago by Wesley Faulkenberry

What are Walkthroughs?

Walkthroughs are automated guides that educate users by interactively presenting step-by-step instructions on product features or pre-set processes. Helping navigate a website through touch-points and tooltips, a walkthrough highlights particular elements on a site and prompts a user to take an action.

Read more about Walkthroughs here.

What are Walkthroughs used for?

Walkthroughs are used for a variety of purposes including onboarding new users, delivering ongoing feature education, and providing low-touch support.

How do I create a Walkthrough?

Creating Walkthroughs is simple using our point-and-click Builder!

Read how to create a Walkthrough here.

How long can Walkthroughs be?

There is no limit to the length of Walkthroughs. However, we recommend Walkthroughs be less than 10 steps to prevent low completion rates.

How do I add media to my Walkthrough?

Videos, GIFs, and images can be easily added to individual Walkthrough steps by either uploading the content or providing a direct link

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