Zendesk Integration

Updated 4 months ago by Max Smith-Gee

Overview

Simpo's Articles application can integrate with Zendesk's knowledge base.

The articles will sync automatically every 60 minutes. It is possible to sync articles manually as well.

Integration with Simpo

  1. Login in to your Simpo dashboard: https://app.simpo.io
  2. Head over to Articles And click on Settings

  1. Under Articles Integration Choose Zendesk
  2. Input your company name and language into the Helpcenter URL

Note: Your knowledge base must be set to "public" in order for Simpo to access it.
  1. Click Save
  2. After Clicking Save, Sync Articles button should appear. When clicked, it will sync articles manually

  1. Best of luck!

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