Simpo Slack Integration

Updated 2 months ago by Max Smith-Gee


The Simpo Slack integration allows you to receive and monitor your customer support tickets directly to your Slack channels. Real-time notifications on new tickets submitted to your Slack allow you to answer and engage with your customers right away.

The Simpo Slack integration is connected to a Dashboard on the Simpo Platform that allows you to filter and monitor all tickets.


Integrating Simpo onto your website

​To integrate Slack with Simpo, you first need to embed Simpo with your website or platform.​

​Contact us at support@simpo.com in order to set you up as a user on the Simpo platform


To install Simpo on your website:

  1. ​Go to configurations on the dashboard using the gear icon located top-right of the page
  2. ​Fill in the base URL and full URL for your website
  1. Save
  2. ​Copy the script at the bottom of the page and paste it in the header section of your website
  1. ​Save it and refresh the page
  2. A pop up should appear in the bottom right corner of the page

  1. ​To use Simpo, click on the pop-up and enter your request in the bar

Installing the Simpo Slack Integration

​To install the Simpo Slack Integration:

  1. Sign in to the Simpo platform
  2. ​Create a support option by choosing "Tickets"

  1. Click on "new" to create a ticket
  1. ​Enter a title and choose “Slack” in the “solution” drop-down list
  1. ​Click on the ticket again and hit the “add to Slack” button

  1. ​Choose the channel through which you would like to receive the ticket
  2. ​Go on the website you have Simpo installed on and submit a support ticket
    1. ​If you did not receive the support ticket in your Slack, delete the ticket you have created and make a new one
      1. ​You can delete the support option by clicking the trash can icon on the right of its row


How Did We Do?