Understanding Your Dashboard Metrics

Updated 2 weeks ago by Max Smith-Gee

Simpo Plus Dashboard

The Simpo Plus Admin Dashboard is a powerful tool for understanding the macro-level metrics for your users and how they are interacting with Simpo Plus.

At a glance, you are able to quickly navigate between different time frames for each of the 6 major categories: Search, % of Users are using Simpo, Average Search Duration, % of Searches without Choice, % of Returning Users, and % of Ticket Ratio.

  • Searches - Defined as whenever a user interacts with the Simpo Plus Search Barn this will be captured as a single search event.
  • % of Users are using Simpo - Calculated by dividing the total number of users by the number of users who have interacted with Simpo Plus. This metric can give you an insight into how impact Simpo Plus is for your users and if they are deriving value from the Simpo Plus tools.
  • Average Search Duration - Calculated by analyzing all of the search durations by users over a given period of time, and then finding the average of those search durations. This metric provides you an insight into how quickly your users are able to find what they are looking for.
  • % of Searches without Choice - Calculated by analyzing the total number of searches without a choice and comparing that to the total number of searches with a choice. This can help give you an understanding if your users are able to find what they are looking for and what content may need to be improved.
  • % of Returning Users - Calculated by analyzing the total number of users how have used Simpo Plus in the past and how many of those same users returned to Simpo Plus. This metric can give you insights into how valuable your users are finding the solution.
  • % of Ticket Ratio - Calculated by the total number of users who have interacted with Simpo Plus in the past and how many of those same users created support tickets.

From the Simpo Plus Admin Dashboard, you are able to view real-time updates on how users are interacting with Simpo Plus Tools.

Scrolling further down the page, you can see two columns entitled Recent Searches and Most Popular Search Results

Both of these two columns are very helpful in understanding what your users are searching for, and how often they are selecting specific Simpo Plus Tools. You can use this information to give you information on what users are most curious about and how you can proactively address those needs.

Finally, you can see a list of the Newest Users at the very bottom of the page. Users are created when they interact with a Simpo Plus Tool for the first time. By default, Simpo Plus assigns new users with a randomly generated User ID. Depending on your implementation, you can use your own ID numbers, names, or email addresses.

Newest Users
Ready to learn more about Simpo Plus terminology? Find our Glossary here.


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